Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn sneakers in their original packaging. Please ensure the box is protected during return shipping to qualify for a full refund.
Are all your products authentic?
Yes, we guarantee 100% authenticity for every item sold. We source our inventory directly from brands and authorized distributors to ensure you receive genuine products.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Since sizing can vary between brands like Nike, Adidas, and New Balance, we recommend checking the specific brand conversion chart.
Can I cancel or change my order?
Once an order is placed, it is processed quickly to ensure fast delivery. You can request a cancellation within 30 minutes of purchase, but after that, the order cannot be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.